“Helping Great Tenants Find Great Properties For Great Landlords”

As experienced property management specialists, we’re dedicated to building and maintaining strong, positive relationships between landlords and tenants.

EXPERIENCED PROPERTY MANAGERS

With years of experience in property lettings and management, we ensure every property meets the highest safety standards before you move in.

Our expertise keeps us ahead of the ever-evolving legislation in the rental sector, giving you peace of mind that everything is fully compliant.

EXPERIENCED PROPERTY MANAGERS

With years of experience in property lettings and management, we ensure every property meets the highest safety standards before you move in.

Our expertise keeps us ahead of the ever-evolving legislation in the rental sector, giving you peace of mind that everything is fully compliant.

GOOD TENANTS DESERVE GOOD LANDLORDS,
AND GOOD LANDLORDS DESERVE GREAT TENANTS

Finding the right property is an exciting step, and we’re here to make the process as smooth and stress-free as possible. Once you’ve chosen a property, we’ll guide you through every stage, from application to move-in.

Our team will assist you during the referencing process and ensure you fully understand the Assured Shorthold Tenancy (AST) agreement before you sign.

We value open communication with our tenants and encourage you to reach out with any questions or concerns throughout your tenancy—we’re here to help.

To understand your responsibilities as a tenant, the How to Rent Guide is an essential resource and a great place to begin (add link)

GOOD TENANTS DESERVE GOOD LANDLORDS,
AND GOOD LANDLORDS DESERVE GREAT TENANTS

Finding the right property is an exciting step, and we’re here to make the process as smooth and stress-free as possible. Once you’ve chosen a property, we’ll guide you through every stage, from application to move-in.

Our team will assist you during the referencing process and ensure you fully understand the Assured Shorthold Tenancy (AST) agreement before you sign.

We value open communication with our tenants and encourage you to reach out with any questions or concerns throughout your tenancy—we’re here to help.

To understand your responsibilities as a tenant, the How to Rent Guide is an essential resource and a great place to begin (add link)

CHOICE OF PROPERTIES

We work with landlords across mid Cornwall, offering a variety of properties to suit different needs

If you’re searching for your next home, we’re here to help! Let us know what you’re looking for, and we’ll guide you through the current options, as well as give you a heads-up on upcoming properties hitting the market.

CHOICE OF PROPERTIES

We work with landlords across mid Cornwall, offering a variety of properties to suit different needs

If you’re searching for your next home, we’re here to help! Let us know what you’re looking for, and we’ll guide you through the current options, as well as give you a heads-up on upcoming properties hitting the market.

TENANT RESOURCES
REPORTING MAINTENANCE ISSUES

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FAQs For Tenants

To apply for a rental property, you can complete an application form on our website or visit our office. You’ll need to provide information such as your personal details, employment history, and references. We also require proof of identity and income as part of the application process.

You can schedule a viewing by contacting us directly or using our online booking system. We will arrange a convenient time for you to visit the property and get a feel for the space before making a decision.

If you decide to proceed with the tenancy after a viewing, here are the typical steps you will need to follow:

Submit an Application: Complete a rental application form, which can usually be done online or in person. You’ll need to provide personal details, employment information, and references.
Provide Documentation: Submit necessary documentation, such as proof of identity, proof of income, and references, to support your application.
Credit and Background Checks: We will conduct credit and background checks to assess your financial stability and rental history.
Selection Process: If there are several suitable applicants for the property, we may have a selection process to choose the most appropriate tenant. In most cases, the landlord will have the final say in selecting the tenant.
Sign the Tenancy Agreement: Once approved, you will sign the tenancy agreement, which outlines the terms and conditions of your rental.
Pay the Security Deposit and First Month’s Rent: You will need to pay a security deposit and the first month’s rent before moving in. The security deposit is refundable at the end of your tenancy, subject to the property being returned in good condition.
Schedule the Move-In Date: Arrange a date and time for moving into the property. We will provide you with the keys and any necessary instructions.
Conduct a Move-In Inspection: We will carry out a move-in inspection to document the property’s condition before you start your tenancy. You will receive a copy of the inspection report.
Set Up Utilities (if applicable): You may need to set up utility accounts (e.g., gas, electricity, water) in your name, and we will provide guidance on this.

If you have a poor credit score, it doesn’t automatically disqualify you from renting a property with Sowena Lettings. Here’s how we handle applications with less-than-perfect credit:

Additional Information: We may ask for additional information to understand your financial situation better. This could include proof of income, a history of timely payments, or explanations for past credit issues.
Guarantor: If your credit score is a concern, you may be asked to provide a guarantor. A guarantor is someone who agrees to cover your rent if you are unable to pay, providing extra security for the landlord.
Increased Deposit: In some cases, we may require a higher security deposit to mitigate the risk. This deposit is refundable at the end of your tenancy, provided there are no damages or outstanding rent.
Alternative References: We might accept alternative references, such as from previous landlords or employers, to demonstrate your reliability and responsibility.
Negotiation: We are open to discussing your situation and working with you to find a solution that suits both parties.

It’s important to be transparent about your credit situation and to discuss any concerns with us during the application process. We aim to make the renting process as fair and accessible as possible.

The rent typically covers the cost of occupying the property. Some properties may include additional utilities such as water or internet, but this varies. Details about what is included in the rent will be provided in the property listing or lease agreement.

Before moving in, you will need to provide a security deposit and the first month’s rent. We may also require proof of identity, income, and references. The specific requirements will be outlined in your lease agreement.

Rent payments can be made through various methods, including bank transfer or direct debit, Typically, rent is paid via direct debit on the same day every month into our rent account. Details on how to make payments will be provided once you move in. Details on how to make payments will be provided once you move in.

Lease agreements typically range from 6 to 12 months, but the duration can vary depending on the property and your needs. The lease term will be clearly stated in the rental agreement

If you need to end your tenancy early, you should review your lease agreement for the notice period and any associated penalties. Contact us to discuss your situation, and we will guide you through the process and any potential implications.

You can report maintenance issues through our online portal, by phone, or via email. We will address the issue promptly and keep you informed about the progress of any repairs. You will be provided with specific details once the tenancy has been set up.

Pet policies vary by property. Some properties may allow pets with an additional pet deposit or fee, while others may have a strict no-pets policy. Please check the property listing or contact us for details on the specific pet policy for the property you’re interested in

If you wish to renew your lease or request an extension, contact us before your current lease expires. We will discuss your options and prepare the necessary documentation for the lease renewal.

If you find yourself unable to pay your rent, it is important to contact us as soon as possible to discuss your situation. We understand that financial difficulties can arise, and we can work with you to find a solution.
Steps we may take include:

Immediate Communication: We will discuss your circumstances to understand the situation better and explore possible options.
Payment Plan: We may be able to arrange a payment plan or temporary adjustment to your rent schedule to help you manage your payments.
Advice on Support Services: We can advise you on any available support services or benefits that might assist you in covering your rent.
Legal Process: If rent arrears continue and no arrangement can be made, we may need to follow a formal legal process, which could include issuing notices or pursuing legal action to recover unpaid rent.

It’s crucial to communicate with us early to avoid complications and to help us assist you effectively.

As a tenant, you have several key responsibilities to ensure the property is maintained and the tenancy runs smoothly:

Paying Rent: You are responsible for paying the rent on time, as specified in your lease agreement. This includes any additional charges or utilities agreed upon.
Maintaining the Property: You should keep the property in a clean and tidy condition. This includes general upkeep, such as cleaning, disposing of rubbish properly, and addressing minor maintenance issues that arise.
Reporting Issues: Notify us promptly of any maintenance issues or repairs needed. Early reporting helps prevent minor issues from becoming major problems.
Respecting the Property: Avoid making any alterations or improvements to the property without prior permission. This includes painting, installing fixtures, or altering the garden.
Abiding by the Lease Agreement: Follow all terms and conditions outlined in your lease agreement. This includes respecting any rules about noise, the number of occupants, and the use of communal areas.
Respecting Neighbours: Maintain good relations with neighbours by adhering to noise regulations and behaving respectfully in shared spaces.
Handling Keys and Security: Ensure that all keys are kept secure and report any lost or stolen keys immediately. Lock doors and windows when the property is unoccupied to maintain security.
Ending the Tenancy: When you move out, ensure the property is returned in the same condition as when you moved in, apart from normal wear and tear. Follow the proper notice period as specified in your lease agreement

Understanding and fulfilling these responsibilities helps ensure a positive rental experience and helps you maintain a good relationship with your landlord.